On Giving Feedback

One of the most important communications skills is the ability to give feedback. Doing it in a respectful, non-judgmental manner helps ensure your feedback will be heard. Remember this phrase: behaviorally measurable. Your feedback should be around observable, objective behaviors, not your feelings or your subjective judgments as to what they mean. If someone shortchanges a customer, don’t say, "You cheated that lady." Instead, say, "You gave her $1.70 instead of $1.80." Describe the behavior. The other person will not be as likely to be defensive, and you may help build either skills or character in the process.

Repeat this: Starting with me, feedback will be more effective.

For more tips and information, visit www.swimstartingwithme.com.